Wisconsin DMV served nearly 2.3 million customers in person in 2024

WOOD COUNTY--The Wisconsin Division of Motor Vehicles conducted nearly 2.3 million transactions at its 80 DMV Customer Service Centers across the state in 2024 and millions more completed their DMV tasks conveniently online.
In addition, DMV provided: 922,374 vehicle registrations/titles, 928,163 driver licenses and IDs (new, renewals, replacements, etc.), 288,340 Knowledge Tests to new drivers, 110,746 Skills Tests with DMV driving examiners, and 240,970 answers to customer emails.
With all Wisconsin DMV tasks available online, 30,421 renewed their driver license online and 35,655 requested a copy of their driver record.
“As a state agency, it’s our responsibility to meet the diverse needs of our customers. We’ve added many innovative and self-service options that are convenient and easy to use,” DMV Administrator Tommy Winkler said. “Behind this customer-service focus is the work of our DMV team members across the state. Their dedication allows us to deliver timely, accurate and professional assistance that sets an industry standard for DMV service.”
Wisconsin DMV’s new services this year include:
Allocating $6 million to provide free driver training courses to nearly 10,000 low-income students through Wisconsin’s new Driver Education Grant Program.
Delivering new EV/hybrid stickers to nearly 168,000 electric and hybrid vehicles as required by a new law. Lost stickers can be easily replaced online at wisconsindmv.gov/sticker.
Adding emergency contact information to 50,000+ residents’ records so law enforcement can contact a family member or other loved one more quickly in the event of an emergency. Residents can add their information online at wisconsindmv.gov/emergencycontact.
Other, new features in 2024 included:
Three new special license plates, Spay and Neuter, Suicide Prevention, and the Crane Foundation, plates join DMV’s current offering of 63 specialty plates.
Two new, centralized emissions testing facilities opened in Milwaukee. A self-serve option using kiosks were also added through the Vehicle Inspection Maintenance Program at these sites.
One new Motorists’ Handbook has been updated to deliver driver information that is clear, understandable and easy to read.